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Reservation Policy

Deposit & Cancellation Policy:


To confirm your booking a non-refundable deposit is required. The final non-refundable balance is due one month prior to arrival (except for the Christmas/New Year holiday season which is six weeks prior to arrival). All these payments are non-refundable we HIGHLY recommend cancellation insurance. If you are a Canadian resident you may purchase this with us at Silver Star Stays. If you are American or an international guest we strongly recommend that you purchase your cancellation insurance locally.

In lieu of a damage deposit we require a valid credit card to be kept on file until after departure in the unlikely event of damage or excessive cleaning.

Check in 4:00 - check out 10:00. All our properties have keyless entries and you will be provided with driving instructions, door access codes, etc. at the time of final payment - one month prior to arrival.

The property is limited to the maximum occupancy stated. Failure to adhere to this house rule will result in extra charges and may result in eviction from the property.

Some of our properties are pet friendly and this is identified in the highlights of each property. An additional daily fee of $33 per pet is charged. If pets are brought in to non-pet friendly units a minimum charge of $500 for fumigation will be charged.

All our properties are non-smoking. If this policy is violated a minimum charge of $500 will be charged for fumigation.

Please treat this vacation rental as you would your own. Upon departure wash your dishes or start in the dishwasher. Failure to do so will result in a $50 additional cleaning fee. Please pick up and bag all your garbage and recycling and leave in the appropriate spot as mentioned in the binder in your vacation rental.

Thanks again for your booking. We hope you have a wonderful time and make some special memories.

Regards,

Peter, Diana and the team at Silver Star Stays



 

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